Your Satisfaction is Our Priority!
We understand that sometimes things don't go as planned.
That's why we've created a flexible return policy to ensure your complete satisfaction.
Returning or Replacing Undamaged Items
While most of our products are customized to your specific preferences, we understand that unforeseen circumstances may arise.
In such cases, please contact our customer support team to discuss your return or exchange.
Returning or Replacing Damaged Items
If you receive a damaged item, please contact our customer support team immediately and provide clear photos of the damage so we can promptly address the issue.
We will promptly arrange for a replacement or refund, at our discretion.
Important Considerations:
Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to our error or a damaged product.
Item Condition: Items must be returned in their original condition, unused, and with all original packaging.
Custom Orders: Due to the personalized nature of our products, custom orders may not be eligible for returns or exchanges.
Please note that our return policy is subject to change. We encourage you to review our website for the most up-to-date information.
For further assistance or specific inquiries, please contact our customer support team at [email protected]
WhatsApp +972-5-12616276.
By choosing Cup Chain, you're choosing a company committed to your satisfaction and success.