**Frequently Asked Questions**
**Is there a minimum order quantity?**
No, there is no minimum order quantity. You can purchase any amount or quantity you need.
**What are Cup Chain Jewelry bases?**
Cup Chain jewelry bases offer a perfect match between metal shine and crystal sparkle. The bases are handmade by Cup Chain’s professionals using quality materials like Brass, Tombac, and Zamak metals, and plated with 17 color options.
**Do you ship your products worldwide?**
Yes, we offer worldwide shipping.
**Can I add products to an existing order?**
- If your order is in "production" status, adding products is simple and typically won't delay the order.
- If the order is in "plating" or "packing" status, delays may apply depending on the complexity of the items. Always confirm with our customer service first to ensure the addition is processed.
**Are the products plated with nickel-free finishes?**
For detailed information on platings and nickel content, please https://www.cupchain-usa.com/en/company/about/articles/?ContentID=110
**Why does it take 9-30 days for my order to be ready?**
All Cup Chain products are handmade in our factory in Israel. We ensure high-quality products by carefully checking each step of the production process, including after plating and packing. Although this process may take time, we strive to meet our target timelines.
**Which shipping companies do you work with and how long does delivery take?**
We primarily work with UPS, with delivery taking 2-3 business days after production. We may use other companies depending on the customer’s preference or country-specific requirements.
**Are there any taxes or fees on shipments?**
USA customers are exempt from customs fees – the order is released from customs by our local company.
For other countries Australia, Canada,EU and ext. taxes may also be applied depending on local laws.
**Can I return or replace a non-defective product?**
We offer flexible returns, but the shipping costs for returning non-defective products are the responsibility of the customer. Custom-made items cannot be replaced unless damaged.
**What happens if my product arrives damaged?**
If your product is damaged, please contact our customer service immediately. We offer the following solutions:
1. A replacement in your next order.
2. Credit for future purchases on the Cup Chain website.
3. Immediate shipment of replacement products for urgent cases.
**Does Cup Chain cover shipping costs for damaged products?**
Yes, if the product is damaged, we cover the shipping costs.
**Can I replace custom-made items?**
Custom-made products cannot be replaced unless they are defective, as they are produced specifically for you.
**Can I send you a sketch for a custom design?**
Yes, after we receive the design, we will check its feasibility and provide a quote. If it's technically possible, we will create a prototype for you.
**Do you have an online chat on your website?**
Yes, we offer online chat for customer support. Our team is trained and available to answer any questions you may have.
**How can I get a wholesale discount?**
To qualify for a wholesale discount, please fill out our wholesale form with your business details. This helps us evaluate the best discount and service for your needs.
https://www.cupchain-usa.com/en/company/myProfile/wholesale/
**Can you help me with product guidance?**
Yes, we offer advice and guidance on how to use our products. You can also visit the Cup Chain website for videos and also reach us out for personal guidance ,we will understand your needs and find the best solutions for your business.
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**Contact us:**
Call Israel or message us :
whatsapp +972-51-261-6276
phone +972-3-6344140
Email: [email protected]
Thank you for choosing Cup Chain Jewelry!